Privacy Policy

1. Introduction

Welcome to Lucille's Premium Catering ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lucillespremiumcatering.com or use our catering services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you:

• Fill out our contact form: Name, email address, phone number, date of birth, event date, event type, number of guests, and additional details/requirements
• Call or email us: Contact information and event details you share during inquiries
• Book our services: Billing information, payment details, and event-specific preferences
• Subscribe to our communications: Email address for newsletters and promotional materials

2.2 Information Automatically Collected

When you visit our website, we automatically collect certain information about your device, including:

• Log Data: IP address, browser type, operating system, pages visited, time spent on pages, and referring URLs
• Cookies and Tracking: We use Google Analytics (ID: G-PF3DJR5P8E) to understand how visitors use our website
• Location Data: General location information based on your IP address

2.3 Information from Third Parties

• Google reCAPTCHA: We use Google reCAPTCHA on our contact form to prevent spam and abuse
• Social Media: If you interact with us on Facebook or TikTok, we may receive information from those platforms
• Google Maps: Location data when you interact with our embedded map

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To process your bookings, provide catering services, and fulfill your event requirements
• Communication: To respond to your inquiries, send confirmations, updates, and event-related information
• Customer Service: To provide support, handle complaints, and improve our services
• Marketing: To send promotional materials, special offers, and newsletters (with your consent)
• Analytics: To understand how our website is used and improve user experience
• Legal Compliance: To comply with legal obligations and protect our rights
• Age Verification: Date of birth information helps us ensure appropriate service delivery

4. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: We work with third-party vendors (payment processors, email service providers, analytics providers) who help us operate our business
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
• Legal Requirements: We may disclose your information to comply with legal obligations, court orders, or government requests
• Protection of Rights: To protect our rights, property, safety, or that of our clients and the public

We do not sell or rent your personal information to third parties for marketing purposes.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Google Analytics tracks website usage and performance
• Performance Cookies: Help us understand how visitors interact with our site

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure servers and databases
• Regular security assessments
• Limited access to personal data by authorized personnel only
• Google reCAPTCHA to prevent unauthorized form submissions

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Generally:

• Contact inquiries: Retained for up to 2 years
• Booking and event data: Retained for up to 5 years for business records and legal compliance
• Marketing communications: Until you unsubscribe
• Analytics data: Retained according to Google Analytics retention policies (26 months by default)

8. Your Privacy Rights

Under Philippine law (Data Privacy Act of 2012), you have the following rights:

• Right to Access: You can request a copy of the personal information we hold about you
• Right to Correction: You can request that we correct inaccurate or incomplete information
• Right to Erasure: You can request deletion of your personal information (subject to legal obligations)
• Right to Object: You can object to processing of your personal information for marketing purposes
• Right to Data Portability: You can request a copy of your data in a structured format
• Right to Withdraw Consent: You can withdraw your consent at any time

To exercise these rights, please contact us using the information provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites and services, including:

• Facebook (https://web.facebook.com/LucillesPremiumCatering)
• TikTok (https://www.tiktok.com/@lucilles.cateringiloilo)
• Google Maps

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (if you have subscribed to our communications)

Your continued use of our services after any changes constitutes acceptance of the updated Privacy Policy.

12. International Data Transfers

Your information may be transferred to and processed in countries other than the Philippines, including where our service providers (such as Google) operate. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.