Terms & Conditions

1. Agreement to Terms

Welcome to Lucille's Premium Catering. By booking our services, using our website lucillespremiumcatering.com, or engaging with us in any capacity, you agree to be bound by these Terms and Conditions. Please read them carefully before proceeding with any booking or inquiry.

If you do not agree with these terms, please do not use our services or website. We reserve the right to modify these terms at any time, and your continued use of our services constitutes acceptance of any changes.

2. Services Offered

Lucille's Premium Catering provides comprehensive catering services in Iloilo City and surrounding areas, including but not limited to:

• Wedding Catering: Complete packages from intimate celebrations to grand receptions (₱150,000 - ₱550,000+)
• Corporate Events: Seminars, conferences, meetings, and company celebrations
• Family Celebrations: Birthdays, anniversaries, baptisms, graduations, and reunions
• Food Trays & Lechon: Individual trays and whole roasted pig orders
• Buffet Services: Multiple packages ranging from ₱299 to ₱649 per head
• All-in Party Packages: Complete event solutions (₱100,000 - ₱400,000)

All packages include buffet setup, dining tables, Tiffany chairs with covers, basic skirting, servers, utensils, food, drinks, and 4 hours of catering service unless otherwise specified.

3. Booking and Reservations

3.1 How to Book

To book our services, clients must:

• Submit a complete inquiry form via our website or contact us directly
• Provide accurate event details (date, time, location, number of guests, event type)
• Review and accept our quotation
• Pay the required deposit to confirm the booking

3.2 Minimum Requirements

• Most packages require a minimum of 50 guests
• Some packages are available for 20 or 30 guests for small gatherings
• Final guest count must be confirmed one week before the event

3.3 Booking Confirmation

A booking is only confirmed once we receive the required deposit payment. Event dates are reserved on a first-come, first-served basis.

4. Payment Terms

4.2 Payment Methods

We accept the following payment methods:

• Bank Transfer
• GCash
• Cash Payment (at our office or upon event completion)
• Check (subject to clearance before event date)

4.3 Price Changes

Prices quoted are valid for 30 days from the date of quotation. We reserve the right to adjust prices due to market conditions, but confirmed bookings with paid deposits will honor the original quoted price.

4.4 Additional Charges

Additional charges may apply for:

• Guest count exceeding the confirmed number
• Service extension beyond 4 hours
• Special menu requests or dietary accommodations
• Remote locations requiring additional travel
• Last-minute changes or rush orders
• Damaged or lost equipment

5. Cancellation and Refund Policy

5.1 Client Cancellation

• 60+ days before event: Full refund minus non-refundable booking fee
• 30-59 days before event: 50% refund of deposit
• 15-29 days before event: 25% refund of deposit
• Less than 15 days before event: No refund (deposit forfeited)

5.2 Lucille's Premium Catering Cancellation

We reserve the right to cancel or reschedule bookings in cases of:

• Force majeure (natural disasters, government restrictions, pandemics)
• Non-payment or violation of terms
• Safety concerns or venue restrictions

In such cases, we will provide full refund of all payments made or offer to reschedule the event.

5.3 Weather-Related Cancellations

For outdoor events affected by severe weather, we will work with clients to reschedule or modify the setup. Deposits may be transferred to a new date subject to availability.

6. Event Changes and Modifications

6.1 Guest Count Changes

• Final guest count must be confirmed 7 days before the event
• Guest count can be decreased up to 7 days before; after that, you will be charged for the confirmed number
• Guest count increases are subject to availability and must be confirmed at least 3 days in advance

6.2 Menu and Package Changes

• Menu modifications can be made up to 14 days before the event
• Changes may result in price adjustments
• We accommodate dietary restrictions and allergies with advance notice

6.3 Date and Venue Changes

• Date changes are subject to availability and must be requested at least 30 days in advance
• Venue changes must be communicated immediately and may affect pricing if location differs significantly

7. Food Quality and Safety

7.1 MSG-Free Commitment

All our dishes are prepared 100% MSG-free using only herbs, spices, and natural ingredients. This is our core commitment to premium quality.

7.2 Food Safety Standards

• All food is prepared in our licensed commercial kitchen
• We follow strict food safety and hygiene protocols
• Our staff are trained in proper food handling procedures
• We maintain proper food storage and transportation temperatures

7.3 Dietary Restrictions and Allergies

While we make every effort to accommodate dietary restrictions, allergies, and special requests, clients must inform us at least 7 days in advance. We cannot guarantee complete absence of allergens due to potential cross-contamination in preparation.

7.4 Food Leftover Policy

Leftover food after the event belongs to the client. We provide take-home containers upon request (additional charge may apply for large quantities).

8. Service Inclusions and Exclusions

8.1 Standard Inclusions

• Buffet tables with basic skirting
• Dining tables and Tiffany chairs with covers
• Color and motif coordination (with advance request)
• Professional servers and service staff
• Complete dining utensils, plates, and glasses
• Food as per agreed menu
• Beverages (as specified in package)
• 4 hours of catering service
• Setup and teardown

8.2 Typical Exclusions (Unless Specified in Package)

• Venue rental fees
• Sound system and entertainment
• Decorations beyond basic table skirting
• Cake and dessert table setup
• Photography and videography
• Event coordination services
• Transportation of guests

9. Client Responsibilities

Clients agree to:

• Provide accurate information about the event (date, time, location, guest count)
• Ensure venue access for our staff at least 3 hours before the event
• Provide adequate space, electricity, and water supply at the venue
• Obtain necessary permits and clearances from the venue
• Ensure safety and security of our equipment during the event
• Inform us of any venue restrictions or requirements
• Provide parking space for our service vehicles
• Coordinate with venue management regarding our setup and operations

10. Equipment and Property

10.1 Equipment Care

All equipment, tables, chairs, linens, and utensils remain the property of Lucille's Premium Catering. Clients are responsible for:

• Protecting equipment from damage during the event
• Preventing theft or loss of our property
• Allowing our staff to retrieve equipment after the event

10.2 Damage and Loss

• Clients will be charged for any damaged, lost, or stolen equipment
• The incidental/security deposit covers minor damages; major losses will be billed separately
• Charges will be deducted from the refundable incidental fee or billed after the event

11. Liability and Insurance

11.1 Our Liability

Lucille's Premium Catering is committed to providing excellent service but our liability is limited to:

• The total amount paid for the catering service
• Direct damages caused solely by our negligence
• Issues directly related to food quality and service delivery

11.2 Client Liability

Clients are responsible for:

• Guest behavior and venue regulations
• Venue safety and compliance with local laws
• Injuries or accidents not directly caused by our service
• Third-party vendors and services

11.3 Force Majeure

We are not liable for failure to perform our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, government restrictions, strikes, or supplier failures.

12. Intellectual Property

12.1 Photography and Marketing

By booking our services, clients grant Lucille's Premium Catering permission to:

• Photograph and video record the event setup and food presentation
• Use these images for marketing purposes on our website and social media
• Feature client testimonials and reviews (with permission)

If you wish to opt out of this, please inform us in writing before the event.

12.2 Our Content

All content on our website, including menus, packages, images, and text, is protected by copyright. Unauthorized use or reproduction is prohibited.

13. PhilGEPS and Government Contracts

Lucille's Premium Catering is a PhilGEPS Platinum Member, qualified to provide catering services for government agencies and institutions. Special terms and compliance requirements apply to government contracts in accordance with Philippine procurement laws.

14. Privacy and Data Protection

We collect and process personal information in accordance with our Privacy Policy and the Philippine Data Privacy Act of 2012. By using our services, you consent to our data collection and processing practices.

15. Dispute Resolution

15.1 Complaints and Issues

If you have any concerns during or after your event, please contact us immediately:

• During the event: Speak to our service supervisor on-site
• After the event: Contact us within 48 hours

15.2 Resolution Process

We commit to:

• Acknowledge complaints within 24 hours
• Investigate the issue thoroughly
• Provide a resolution or explanation within 7 business days
• Offer remedies such as refunds, discounts, or service credits where appropriate

15.3 Governing Law

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved in the courts of Iloilo City, Philippines.

16. COVID-19 and Health Protocols

We comply with all applicable health and safety guidelines from the Department of Health (DOH) and local government units. We reserve the right to implement additional health protocols as required, which may include:

• Temperature checks for staff
• Mandatory masks and protective equipment for staff
• Modified service procedures (e.g., individually plated meals instead of buffet)
• Reduced capacity limits as mandated by authorities

17. Service Hours and Extensions

• Standard service is 4 hours from the start of the event
• Service extensions can be arranged in advance at an additional cost
• Overtime charges apply if the event exceeds the agreed time without prior arrangement
• Our team will coordinate with you regarding pickup time for equipment

18. Gratuities

Gratuities (tips) for our service staff are not included in our pricing but are always appreciated for exceptional service. Any gratuities given are distributed among the event team.

19. Entire Agreement

These Terms and Conditions, together with any written quotation, contract, or booking confirmation, constitute the entire agreement between you and Lucille's Premium Catering. Any verbal agreements or promises not documented in writing are not binding.

20. Amendments

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting on our website. Confirmed bookings will remain subject to the terms in effect at the time of booking.